Shipping Policy

Kilnlake Gundogs

Thank you for shopping with Kilnlake Gundogs. Please read the following information regarding how we process and ship orders within the UK.

Order Processing

All orders are processed within 1–3 business days of receiving payment. Orders are not dispatched on weekends or UK public holidays.

During busy periods, processing times may be slightly longer. If there is a significant delay, we will contact you using the details provided at checkout.

UK Shipping Rates & Delivery Times

Shipping costs are calculated and displayed at checkout.

Estimated delivery times:

Standard UK Shipping: 2–5 business days
Express Shipping (if available): 1–2 business days

Delivery times are estimates and may vary due to carrier delays or external factors beyond our control.

Shipping Carriers

Orders are shipped using reputable UK carriers such as Royal Mail, DPD, or Evri, depending on the size, weight, and destination of the parcel.

Shipping Area

Kilnlake Gundogs currently ships within the United Kingdom only.

If you are located outside the UK and wish to place an order, please contact us before purchasing.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched. Please allow up to 24 hours for tracking details to update.

Lost or Damaged Items

While we take care to package all orders securely, Kilnlake Gundogs is not responsible for delays or damage caused by the courier. If your order arrives damaged or does not arrive within a reasonable time frame, please contact us at kilnlakegundogs@gmail.com within 7 days of the expected delivery date so we can assist.

Incorrect Address Details

Please ensure your delivery address is correct at checkout. Kilnlake Gundogs cannot be held responsible for orders sent to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:
Email: kilnlakegundogs@gmail.com